✨Launching In-Product Survey and Automated Health Score! Go have a look 👀
Capabilities:
Collect User Feedback
New
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In-app widget with advanced user targeting to collect high response rates
Centralize Feedback
Create a single-source of truth with the voice of your customers
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Analyze & Extract Insights with AI
Understand the reasons and trends behind user feedback
Extract Customer Healthscore
New
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Integrate qualitative insights into your customer healthscore to understand the why behind churn
Inform Better Products Decisions
Inform product decisions that grow your business
All Integrations
Integrate all the tools you work with to have a unified feedback overview
Popular integrations:
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Resources for Customer Experience and Product Teams:
Blog
Our articles about Voice of the Customers, Product, AI and much more
Resources Hub
A collection of the best resources for Product & CX leaders
Tools Hub
Build the right stack to discover user insights
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Insights Out - A podcast by Zefi.ai
The podcast by Zefi.ai that tells the story of the best Italian and European Product Leaders
Product Management Glossary
All the definitions and abbreviations you need to succeed at Product
Latest podcast episode:
In the mind of a Product Manager | Chat with Filippo Sarzana - Head of Product @ Serenis
Latest read from the blog:
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Automated Customer Health Score
Predict churn,
understand the why behind it
NPS alone won't tell you the entire story. Connect qualitative and quantitative data to extract the most accurate Customer Health Score.
Trusted by fast growing companies
Traditional customer monitoring is not enough
Usage data and NPS alone won't tell you the entire truth.
Very often, users' frustrations don't get caught by these metrics and remain unheard.
Connect your NPS, usage metrics and customer feedback with Zefi and make sure not to miss anything.
Join the waiting listVery often, users' frustrations don't get caught by these metrics and remain unheard.
Connect your NPS, usage metrics and customer feedback with Zefi and make sure not to miss anything.
What you generally don't see tells you another story
Connecting qualitative insights with NPS or CSAT scores is crucial to have a full picture of the reasons for the churn. Start connecting them now with Zefi.
Join the waiting listAutomate customer health score calculation
Understand the why behind churn and predict it by connecting qualitative to quantitative data.
Join the waiting list
Zefi for Product Teams
Prioritize the most impactful features and ship what really matter
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Understand the reasons of complaints and requests
Detect bugs and act on any issues as they emerge
Spot and compare trends and segments
Align stakeholders around product decisions based on data
Integrated with the tools you already use
Can't see an integration you work with?
Request an integrationExtract value from user feedback
Unify and categorize all feedback automatically.
Prioritize better and build what matters.
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