Reduce churn and get lifetime customers

You've invested heavily in acquiring users, but keeping them engaged and happy is an ongoing battle.

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Often, by the time you realize a customer is dissatisfied, it's too late. Feedback is missed, warning signs are ignored, and valuable relationships slip away.

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This reactive approach to churn means you're constantly playing catch-up, impacting your bottom line and hindering sustainable growth.

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The challenge is about understanding the subtle shifts in customer sentiment, identifying at-risk users before they leave, and having the right context to intervene effectively. Without  a proactive system, you're always one step behind.

Zefi empowers your team to get ahead of churn, transforming potential losses into opportunities for loyalty and growth.

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Don't be surprised by a cancellation email ever again. Zefi continuously analyzes all incoming feedback – from survey responses to support interactions and app reviews – to provide early detection of dissatisfaction.

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Our AI flags negative sentiment, emerging pain points, and critical shifts in user behavior in real-time, giving your team the crucial lead time needed to intervene and re-engage at-risk customers.

Zefi helps you capture direct customer sentiment and feedback precisely when and where it matters most.

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Our customizable surveys can be deployed directly within your product, on your website, or via email, allowing you to collect invaluable targeted feedback at key touchpoints.

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This immediate, targeted input is crucial for understanding overall customer loyalty and pinpointing areas of dissatisfaction.

When a customer exhibits signs of dissatisfaction, understanding their complete history is crucial.

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Zefi provides a contextual summary per customer, consolidating all their feedback, interactions, and key data points into a single, comprehensive profile.

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This means your customer success, support, and product teams can quickly grasp the full picture of an individual's experience, enabling personalized, effective outreach and problem-solving.

Get a clear, consolidated view of your customer base's well-being.

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Zefi's Customer Health Score is an automated metric that combines various data points – including sentiment, engagement patterns, feature usage, and support interactions – to provide a real-time, objective score for each customer.

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Easily identify your most loyal advocates, your at-risk segments, and everyone in between, allowing for targeted strategies to nurture relationships and prevent churn.

By leveraging Zefi's proactive churn reduction capabilities, your team can finally shift from reactive damage control to strategic customer retention.

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Zefi empowers you to identify and re-engage at-risk customers before they churn, turning potential losses into renewed loyalty.

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This leads to significantly improved Customer Lifetime Value (CLTV), equips your customer-facing teams with precise, data-driven insights for impactful interventions, and builds a more resilient business with sustainable growth.