✨In-Product Surveys and Automated Health Score are live!
Capabilities:
Collect User Feedback
New
In-app widget with advanced user targeting to collect high response rates
Centralize User Feedback
Create a single-source of truth with the voice of your customers
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Analyze & Extract Insights with AI
Understand the reasons and trends behind user feedback
Act on Feedback & Close the Loop
Inform product decisions that grow your business
All Integrations
Integrate all the tools you work with to have a unified feedback overview
Popular integrations:
By Industry:
Unify Quantitative & Qualitative Customer Data
Understand the why behind your customer behavior
Identify Growth Opportunities
Use feedback analytics to identify growth opportunities
Prioritize Roadmaps Confidently
Link your roadmap to your user feedback and take decisions supported by data
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Reduce Churn
Understand the reasons and trends behind user churn. Prevent it
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Cut Customer Support Tickets & costs
Identify the most frequent causes of support and remove them
Align Stakeholders
Align all teams around the voice of your customers
Extract Customer Healthscore
New
Stay on top of your customer healthscore
By Industry:
Travel & Hospitality
Understand the why behind your customer behavior
Retail & eCommerce
Use feedback analytics to identify growth opportunities
Saas & Subscription
Link your roadmap to your user feedback and take decisions
Finance & Fintech
Understand the reasons and trends behind user churn. Prevent it
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Resources for Customer Experience and Product Teams:
Blog
Our articles about Voice of the Customers, Product, AI and much more
Resources Hub
A collection of the best resources for Product & CX leaders
Tools Hub
Build the right stack to discover user insights
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Insights Out - A podcast by Zefi.ai
The podcast by Zefi.ai that tells the story of the best Italian and European Product Leaders
Product Management Glossary
All the definitions and abbreviations you need to succeed at Product
Latest podcast episode:
Creating Memorable Experiences | Carlotta Gaddo - Co-Founder @ UTravel
Latest read from the blog:
Centralize
Your AI repository for customer feedback.
Centralize support tickets,
surveys, reviews, call transcripts, social media and more.
Analyze it automatically.
Get startedsurveys, reviews, call transcripts, social media and more.
Analyze it automatically.
Trusted by the fastest growing companies
Centralize user feedback
Create a
unique source of truth
for your customer feedback
Target your customers at the right moment and yield high response rates.
Gather
0 Effort Set up
Set up your widget in a few clicks and with 0 effort. Pick from a wide range of options or start from a template to collect the feedback you are most interested in.
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NPS survey
CES survey
CSAT survey
Many more
Structure & Clean
Advanced targeting
Reach your customers at the right moment and make sure to run surveys that convert
Get started
Extract
Brand customization
All the customization you need to stay consistent with your branding and ensure a smooth experience for your customers.
Get started
1
Create a unified single source of truth with the voice of your customers
2
Data drive decisions to prioritize confidently what really matters and predict results with AI
3
Drive customer love, reduce churn and increase business outcomes
Zefi for Product Teams
Prioritize the most impactful features and ship what really matter
Understand the reasons of complaints and requests
Detect bugs and act on any issues as they emerge
Spot and compare trends and segments
Align stakeholders around product decisions based on data
Integrated with the tools you already use
Can't see an integration you work with?
Request an integrationExtract value from user feedback
Unify and categorize all feedback automatically.
Prioritize better and build what matters.
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