Reduce support cost, maximize customer satisfaction
Increase the quality of your support, cut your costs, and get happier customers.
Turning support into a strategic asset
Are your support costs climbing, while customer satisfaction struggles to keep pace?
Customer support is sometimes seen as a cost center, a necessary expense to handle issues. Traditional support models are reactive, burdened by manual processes and a lack of actionable insights.
But what if it could be transformed into a powerful engine for customer satisfaction and operational efficiency?
The challenge isn't just answering tickets faster; it's about proactively resolving issues, empowering agents with intelligence, and ensuring every customer feels heard and valued, regardless of language or complexity.
But without a smart, integrated approach, support teams remain stuck in a cycle of firefighting, unable to contribute strategically to the business.
Achieving effortless support excellence
Zefi transforms your support operations, turning every customer interaction into an opportunity to build loyalty and drive efficiency.
When customers report a bug or an issue, Zefi can create a detailed ticket from the interaction, capturing essential information and context, and assign it to the right team.
Alert your agents in real time via Slack messages, e-mail, Salesforce, and more, streamlining the process and ensuring faster response times.

Get the full picture thanks to customer summaries
Access a comprehensive, real-time contextual summary for each customer, integrating historical interactions, support tickets, and past feedback.
This ensures your team has the full context to provide personalized and effective support.

Develop trust thanks to generated replies
Empower your agents to respond faster and more consistently.
Zefi's AI can autogenerate replies to common queries and recurring issues, drawing from your knowledge base and past successful resolutions.
This not only speeds up response times but also ensures consistency in messaging, freeing up your agents to focus on complex, high-touch customer interactions that require human empathy.

Customer support in 100+ languages
Break down communication barriers and serve your global customer base effortlessly.
Zefi supports +100 languages, automatically translating incoming feedback and enabling your team to understand and respond in the customer's native tongue.
Ensure every customer feels understood and valued, regardless of their location, significantly enhancing satisfaction and expanding your market reach.

The Outcome: Realizing support efficiency and unmatched customer delight
By leveraging Zefi's advanced support capabilities, any team can shift from a reactive, cost-heavy model to a proactive, strategic powerhouse.
Zefi empowers you to resolve issues faster, communicate more effectively, and continuously improve agent performance, leading to happier customers and a more efficient operation.
Zefi transforms your support function from a burden into a competitive advantage. It ensures every customer interaction is an opportunity for delight, driving down costs while building lasting loyalty and a reputation for exceptional service.

Zefi enables us to create customized dashboards for monitoring the quality of our assistance. It assists us in identifying areas for process improvement and provides valuable insights. It is an outstanding solution for understanding and enhancing the customer experience.

Want to bring clarity to your team?
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Prioritize better and build what matters.