Workflow Automation

Turn feedback into action with automation.

Stay on top of every important feedback, align stakeholders and build trust with your customers, without the busy-work.

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Workflow Automation

Act on customer feedback with Zefi automation.

Combine alerts, digests, notifications, and AI-generated responses into automated workflows that match how your team operates. Zefi adapts to your processes, so insights flow naturally from feedback to action.

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How Sibill revolutionized their Product Discovery process with Zefi

Sibill, one of the fastest-growing scaleups in Europe, reduced their product discovery time and new opportunities mapping to improve their platform, and align their roadmap with user requests thanks to Zefi.

Smart Alerts

Never miss what matters most

Set up automated alerts to monitor new feedback based on sentiment, topics, channels, customer segments, and more. Instantly get notified when something critical emerges, whether it’s a spike in negative sentiment or a high-impact request.

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Automated VoC Digests

Align stakeholders without manual reporting

Receive periodic digests that summarize the most important signals from your customers. Zefi highlights key trends, emerging issues, and notable changes so teams stay informed without digging through dashboards.

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Automated VoC Digests

Align stakeholders without manual reporting

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Close the Feedback Loop

Turn feedback into trust

When an issue reported by a customer is solved, Zefi can automatically notify them. Close the loop at scale, show customers they’re being heard, and strengthen relationships without adding manual work for your team.

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AI-Generated Responses

Respond faster, with the right tone, at scale

Sync the opportunities directly with Jira, Linear, Shortcut, and other ticketing systems. Push opportunities from Zefi into your delivery workflow and track their status end-to-end, while keeping the customer context always connected.

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